In both the web application and the app, you will find the PASSWORD FORGOTTEN? button when you log in. Click on the button and enter your username or email address. You will then receive an email (and additionally an SMS if your phone number is stored) with a link to change your password. Please note that this link is only valid for five minutes for security reasons. If you have forgotten your e-mail address or your user name, please contact the administrator of your institution. The SchoolUpdate Administrator can assign a new password.