FAQs2024-01-30T13:26:48+01:00

FAQs

Frequently asked questions

The most frequently asked questions

Here you will find answers to the most frequently asked questions about SchoolUpdate.
If you are missing any information, please do not hesitate to contact our support.

General application questions

SchoolUpdate at a glance
What is SchoolUpdate?2024-01-30T13:12:54+01:00

SchoolUpdate is a digital message booklet designed to simplify and improve communication between educational institutions, teachers, parents and students. SchoolUpdate provides all updates about the school, class/group, postponements, appointments and emergencies. The SchoolUpdate app can be used on a smartphone or PC. It is 100% DSGVO compliant and the data is stored in a certified data centre in Austria.

Who can use SchoolUpdate?2024-01-30T13:10:55+01:00

In classes with younger students, SchoolUpdate is mainly used for communication between school/teachers and parents/relatives (school-parent communication).

In classes with students from year 5 onwards, SchoolUpdate can also be used by them for the communication. Parents can keep their access.

In child education and care institutions, SchoolUpdate can be used for communication between institutions, teachers and parents/guardians.

What are the roles in SchoolUpdate?2024-01-30T13:09:25+01:00

Administrators manage and maintain the data of the school / institution. They are the central point of contact for SchoolUpdate.

Teachers can create and edit news, homework, lists and recommendations for their assigned classes / groups.

Parents are created as primary contacts in SchoolUpdate and are thus the main contact persons in the respective institution. Other contacts can also be created as secondary contacts.

Primary contacts can report or view absences, send messages, view homework, lists and recommendations, and receive invitations to parent-teacher conferences.

Students can send messages, view and confirm homework, appointments, lists and recommendations.

General information about the web application & app
What do the symbols in SchoolUpdate mean?2024-01-30T13:02:31+01:00

Emergency message received
Read receipt required
Read receipt sent
Opportunity for feedback
Acknowledgement sent
Absence – not yet completed
Absence – completed

Who sees my data?2024-01-30T13:07:47+01:00

No information is shared with other users. Email addresses or phone numbers are never visible to other users. Entering your mobile phone number is optional, but the emergency SMS can only be sent if this number is stored. Of course, the data will not be passed on to third parties.

Can I use SchoolUpdate without a smartphone?2024-01-30T13:05:37+01:00

Yes! SchoolUpdate can also be used as a web application at www.schoolupdate.com.

I have a new smartphone, do I need to enter the login code again?2024-01-30T13:03:50+01:00

No. Just download the SchoolUpdate app and log in with the username and password you received by email.

The application crashes on my smartphone/tablet? What should I do?2023-07-25T15:17:21+02:00

This can happen for a number of reasons. It is possible that too much data is being downloaded from other apps in the background, or that too many apps are open in general. This means that the processor has no way of processing the data from SchoolUpdate. Closing applications in the background and/or clearing the cache of the application or device will help.
It is also possible that the device’s operating system no longer supports the application or that the hardware can no longer process the data.


Change data, login & logout, password reset
Functions of SchoolUpdate
I have received a reminder – what does it mean?2024-01-30T13:17:25+01:00

Teachers have the option to receive reminders for messages – either because a message has not been read or because a read confirmation has not been sent back. Therefore, the message has been marked as ‘unread’ again and added to the inbox.

How do I send a read receipt?2023-07-25T15:26:18+02:00

There is an eye icon above the message that indicates the status of the read receipt. If it has not been confirmed, the eye will be ‘red’. To send the read receipt, click on it and it will turn grey.

Can I view messages in another language?2023-08-08T14:44:08+02:00

By default, messages are translated into the language set on the device or browser. Under the menu item SETTINGS you will find the button CHANGE LANGUAGE (only available via the web application). Here you can set the desired language, if necessary.

To translate messages into the selected language, click on the TRANSLATE icon in the message.

Can I also receive messages by email?2023-07-25T15:28:05+02:00

Yes! In the web application, under SETTINGS > ADDITIONAL SETTINGS, you can activate the option I WANT TO RECEIVE MESSAGES BY E-MAIL.

FAQs for parents and guardians

I have received a reminder – what does it mean?2024-01-30T13:17:25+01:00

Teachers have the option to receive reminders for messages – either because a message has not been read or because a read confirmation has not been sent back. Therefore, the message has been marked as ‘unread’ again and added to the inbox.

Who can I send messages to as a parent?2024-01-30T12:37:01+01:00

You can send messages to all of your child’s teachers. Select NEW MESSAGE > MESSAGE TO A TEACHER and select the teacher you want to send a message to.

Can I also send a message to the parents of my child’s classmates?2024-01-30T12:35:04+01:00

No, SchoolUpdate is designed to communicate with the school / educational institution.

How do I create an absence as a parent?2024-01-30T12:32:42+01:00

Under the menu item ABSENCE you will find CREATE ABSENCE.

Fill in the details here. The start date of the absence must be entered. If it is not clear how long the absence will last, the end date can be left open. Optionally, you can also send a picture or a document, such as a doctor’s note. Press SEND to send the absence to the class teacher. Once the absence has been read, you will receive a read confirmation.

If an absence is created by a teacher after the absence has been announced, for example by telephone, you will also receive a confirmation.

If the absence has not yet been completed, the absence icon will be red. As soon as it is confirmed, the icon will change to grey.

FAQs for Students

Who can I send messages to as a student?2024-01-30T12:23:53+01:00

You can send messages to all of your teachers. To do this, select NEW MESSAGE > MESSAGE TO TEACHERS and select the teacher you want to send the message to.

Can I also send a message to my classmates?2024-01-30T12:22:03+01:00

No! SchoolUpdate is designed to communicate with the school.

How do I as a student create an absence?2024-01-30T12:19:58+01:00

Under the menu item ABSENCE you will find CREATE ABSENCE. The start date of the absence must be entered. If it is not clear how long the absence will last, the end date can be left open. Optionally, you can send a picture or a document, for example a doctor’s note. Press SEND to send the absence to the class teacher.

If an absence is created by a teacher after the absence has been announced, for example by telephone, you will receive a notification.

If the absence has not yet been finalised, the absence icon will appear in red. As soon as it is confirmed, the icon changes to grey.

FAQs for School & Teachers

How can the school see which parents and students are already registered?2023-08-08T14:44:52+02:00

Go to the web application. In the STUDENT, TEACHER AND CLASS MANAGEMENT you can see all the children created. The INFO column tells you if a parent, a child or both contacts are already registered. If the column is empty, no contact has been registered.

Registration codes that have not yet been redeemed are shown in black in the list. If the contact is already registered, the registration code is no longer displayed in the INFO column.

How can unused registration codes be sent?2023-07-25T15:51:29+02:00

Administrators / Teachers can send registration codes by email (note: contact details must be stored for this purpose). They can also export the entire student list as an XLS file and hand out the registration codes personally.

A child has left our school, can he or she be deleted in SchoolUpdate?2023-08-08T14:44:59+02:00

Yes, you can! Under SETTINGS > STUDENT, TEACHER AND CLASS ADMINISTRATION, the administrator must select the STUDENT’S MASTER DATA category, find and select the corresponding child to edit the data.

Tick the box “Delete Student” and confirm the operation by clicking on DELETE STUDENT.

A child’s name has changed or their class / group has changed – what do I do?2023-08-08T14:45:03+02:00

In the STUDENT, TEACHER and CLASS ADMINISTRATION, administrators can search, select and edit the child in question. Here you can change the name of the child.

Caution: If the child also has a SchoolUpdate account, please note that the username will not be changed.

How can children be assigned to or removed from the appropriate classes / groups?2023-08-08T14:45:10+02:00

In the STUDENT, TEACHER AND CLASS MANAGEMENT under CLASSES AND ASSIGNMENT, select the appropriate class / group. Here you can assign the child to the class / group under ASSIGN STUDENT. Under CHANGE CLASS you can change the name of the class/group.

It is also possible to remove the child from the class/group by selecting the child and using the REMOVE MARKED STUDENTS FROM CLASS button.

Is it possible to create additional groups with different students (e.g. from different classes)?2023-08-08T14:45:14+02:00

Yes, you can create as many classes or groups as you like and assign teachers and students to them.

To create a new class/group, click on STUDENTS, TEACHERS AND CLASS MANAGEMENT and select the ADD CLASS button under CLASSES AND ASSIGNMENT.

How can I create teachers and assign them to classes/groups?2024-01-30T12:59:12+01:00

In the STUDENTS, TEACHER and CLASS ADMINISTRATION, under TEACHER AND ASSIGNMENT, administrators have the possibility to manage the teaching staff.

In the CREATE NEW TEACHER action, the required fields must be filled in and the entry confirmed with ADD TEACHER. When creating a new teacher, it is also possible to select whether the teacher is the head of a class and/or in which classes he/she teaches.

How do I change the names or other details of the teachers?2024-01-30T12:57:32+01:00

In the STUDENTS, TEACHER and CLASS ADMINISTRATION, under TEACHER AND ASSIGNMENT, administrators can edit the details of teachers. Among other things, you can change the password and the assignment to classes/groups. Enter the relevant data and confirm with SAVE TEACHER.

Can a teacher account be deleted?2024-01-30T12:56:09+01:00

Yes! Under SETTINGS > STUDENTS, TEACHER AND CLASS ADMINISTRATION, administrators can select the TEACHER AND ASSIGNMENT category and edit the data.

Tick the box “Delete teacher” and confirm by clicking DELETE TEACHER.

How can I send a reminder?2024-01-30T13:16:06+01:00

A reminder can be triggered by selecting the Remind icon in your sent message. This feature reminds all contacts who have not yet read your message or, in the case of a requested read confirmation, have not yet confirmed the message.

The message will then be added to the recipient’s mailbox and marked as “unread”.

Who can teachers send messages to?2024-01-30T12:54:15+01:00

Teachers can send messages either to the whole class/group or to individual children. Teachers must be assigned to the class/group in order to send messages to the whole class/group or to the relevant child and/or parent.

Can messages be sent to more than one of a child’s contacts?2024-01-30T12:52:41+01:00

Yes, you can! When you create a new message, you can choose to send your message to the child, to relatives, or to both contact options.

If you choose the STUDENT option, the message will be sent to the child.

If you select the PARENTS option, the message will be sent to all of the child’s stored relative contacts.

If you select STUDENT & PARENTS, the message will be sent to all contacts.

Note: Either the child or the primary contact can reply – not both! In exceptional cases, if both the child and their parents are registered, only the parents will be able to reply to the message.

How do I send a message as a teacher?2024-01-30T12:50:01+01:00

Under NEW MESSAGE, select either EMERGENCY MESSAGE, MESSAGE (INDIVIDUAL) or MESSAGE (CLASS).

Select the recipient (student, Parent, student & Parent) and the appropriate child or class. Enter your text and add an attachment if required. All major image formats are supported, as well as PDF and Word documents.

If you would like to receive a reading confirmation, tick the REQUEST READING CONFIRMATION box. Select if and what type of feedback you would like to receive. You can choose between NO ANSWER, YES/NO ANSWER or a FREE ANSWER from the recipient(s).

How can I create an absence as a teacher?2024-01-30T12:48:10+01:00

You can create an absence under the menu item ABSENCE.

Fill in the required fields. The start date of the absence must be filled in. If it is not clear how long the absence will last, the end date can be left open. Optionally, you can send a picture or a document, for example a doctor’s note. Send the absence with SEND.

When an absence is created, the child and parents will receive a read confirmation.

As a teacher, how do I make up/excuse an absence?2024-01-30T12:46:21+01:00

All absences need to be closed/excused.

To do this, select the relevant absence message in your message inbox and click on CLOSE ABSENCE under the absence details.

Now you can enter the end date (if not already set) and excuse or not excuse the absence.

The icon in the message inbox will turn grey.