How do I merge existing accounts?

Parent accounts that have been registered in error can be merged at a later date.

To do this, go to STUDENT, TEACHER AND CLASS ADMINISTRATION and under STUDENT MASTER DATA, select the child who is not associated with the parent account in question and who should be associated with the existing parent account.

In the Contacts section, select the incorrectly registered contact and deselect ‘Primary contact’, then click SAVE CONTACT.

Then add a new contact. In the ADD EXISTING CONTACT section at the bottom, you can search for the name or saved email address of the primary contact of each parent. Confirm your entry with ADD CONTACT.

The primary account is now assigned to this child. If this account is also the primary contact for this child, tick the appropriate box with EDIT CONTACT..